Customer Relationship Management Software: 4 Reasons Your Company Needs a CRM

Customer relationship management software is an important tool for all kinds of businesses around the world. The CRM tools are making complex processes like client relations, contact management, lead management, and overall sales easier, especially for small and medium-sized businesses.

The customer relationship management software market is currently the biggest software market in the world and is expected to become an $80 billion revenue-generating market by 2025.

Also, customer relationship management software and CRM tools are not just here to make B2C relationships smoother, but have enormous benefits for an organizations’ productivity as well.

Here are the top 4 reasons your company needs a CRM right now!

1. Unsatisfied Customers

When your business or service starts getting negative responses, lower feedbacks, a large number of complaints, and poor survey responses, it means that your product or service has left behind a lot of unsatisfied customers. This is an urgent situation that needs a quick response.

Using the best CRM software for your business can help you in offering a better overall client experience to your clients.

You can increase your chances of getting repeat orders, better word of mouth, and increased reach in your niche as well.

2. Lost Opportunities for Sales

Tracking, managing, and nurturing sales are important. If you have a manual process to do so, you are prone to lose sales on a regular basis.

By making use of CRM tools, you can easily track your leads till the very end. You will have a centralized data of all your leads, the current status, the contact information, and more so that you can nurture your leads better.

3. Lesser Productivity

Making spreadsheets, creating data records, analyzing monthly reports, making notes, maintaining contracts, and so on mostly consumes a lot of time and energy when done manually.

Using customer relationship management software, a lot of time-consuming tasks related to client management, analytics, data capturing, communication, and so on can be saved, so that you can work more on your priorities and boost productivity.

4. Accountability Issues

Some of the best CRM software allows businesses to record each and every interaction being made with the leads. This will help businesses lacking accountability in the workforce to take the required steps in order to improve their interactions.

You can get a detailed record of how you lost a lead, what was the last interaction made, when was the last time your employees interacted with clients, and so on.

Concluding

CRM tools have something or another beneficial for all kinds of businesses. Either you lack productivity, have accountability issues, have more bad reviews than your competitors, or any other problem, customer relationship management software will surely help you make your business processes easier.

Talygen’s advanced customer relationship management software offers some of the most advanced CRM features like Feature-packed Dashboard, Lead Management, Account Management, Campaign Management, Email Templates, Automated Invoices, and many more. The CRM tools offer automation and business synchronization features to boost your overall productivity.

Try the Free Demo of Talygen’s customer relationship management software now.

Top Five Project Management Problems Derailing Progress

Project managers are expected to be on their feet throughout the course of the development of the projects to ensure the projects are progressing in the right direction. Even in the presence of modern web based project management software, project management still demands a lot of focus and accurate planning to deliver the desired results.

According to a recent survey, 80% of project managers have agreed that half of their time was spent on reworking to a complete project.

Another noticeable statistic states that only 58% of organizations fully understand the importance of project management.

So what can be concluded as the reason for these project management failures?

Project managers across the globe are using some of the best project management software. However, most of them face 5 frequently occurring problems in their project management process, which includes:

1. Breaking Down of Tasks

For smooth operations, projects in every field of work need to be divided into smaller tasks with relevant milestones. It helps the project managers, as well as the people involved in the project, to have better control over the progress of a project.

Many project managers and organizations either set up unachievable milestones & tasks or unable to complete the original plan for various reasons.

2. Role Division and Accountability

Every contribution made to a project is essential. The critical point here is that every member of the team should have a clear understanding of the importance of their roles to ensure the successful delivery and execution.

Project managers have access to web-based project management software or any other project management software to simplify the role’s responsibilities, which will lead to defined accountabilities.

3. Messaging/Communication Problems

One of the biggest reasons why most projects either failed or are reworked is due to the lack of clear communications.  With the increase of remote and work-from-home capabilities across the world, communications may still exist as a challenge for many project managers.

This challenge becomes even more difficult when project managers have to deal with many different teams, with different directions, working on a single project.

Although most modern web-based project management software offer commendable communication channels, project managers need to simplify communications as much as they can to avoid miscommunications or misinterpretations.

4. Improper Resource Scheduling

Resource scheduling is one area that project managers have been consistently having to deal with.

Resource scheduling is not just about using the best project management software. It’s also about making the right decisions.

5. Reporting and Changes

Using a simple project management software for reporting and making the required changes are two different aspects.

Project managers need to make the required changes at the required time to make sure that the project delivers the desired results.

Conclusion

Web based project management software has made project management manageable. Still, the project managers, as well as the other teams involved, can be more productive with a software that can provide more efficiency with better results.

Talygen’s Online Project Management Software offers a set of highly advanced project management features to help project managers maximize their resources, enhance collaborations within the team, and ensure deadlines are met.

Sign up now for a Free Demo of Talygen’s Web-based Project Management Software.